Post by kmstfatema on Mar 7, 2024 6:11:23 GMT
In a context in which the professional figure of the salesman had always been conceived as itinerant and linked to a very specific geographical area, the advent of the Internet meant that companies adapted some roles to the needs to which technology has accustomed us. This is why today we talk about Inside Sales : a new working method for the sales manager which, rather than replacing the figure of the salesperson as we usually understand it, integrates and supports the colleague's activity. We will see, in this article, what is meant by Inside Sales, what the advantages of such an organized work activity are and which direct marketing tools can be fundamental for acquiring new customers. Inside Sales: who is he? Let's start with the explanation of the term Inside Sales which, as can easily be understood, is made up of the English words " inside " and " sales ". This is the job carried out by a salesperson within the company who works remotely .
In this case, therefore, the term " inside " has a double Germany Telegram Number Data meaning: on the one hand, it indicates that the salesperson is an employee of the company, and on the other, that he works "indoors", that is, in a fixed place. To simplify as much as possible, we could say that Inside Sales is the person who carries out the sales activity using digital media. Inside Sales: what does it do? What activities are carried out by the internal sales department and what differentiates them from those of traditional sales? As we know, this professional figure is responsible for finding and following the customer during the purchasing phase, often physically reaching them on site; the Inside Sales team, on the other hand, uses digital tools , such as emails and video conferences, to get in touch with leads, but this should not be understood as a call center. Let's now see what tasks it carries out and for what purpose:
first of all, Inside Sales deals with prospect management, fundamental for lead generation; this includes actions such as setting appointments, making product presentations, dealing with the customer and stipulating contracts. Then we have customer service , which consists of assisting the customer and resolving problems related to the product, both in the purchase phase and when the contract is closed. Inside Sales also plays an important role in supporting salespeople in the field , with activities such as planning visits and closing cases more easily managed remotely. A final aspect is that of customer management , which includes all upsell and resell activities strictly linked to company turnover and which aim to improve customer satisfaction.
In this case, therefore, the term " inside " has a double Germany Telegram Number Data meaning: on the one hand, it indicates that the salesperson is an employee of the company, and on the other, that he works "indoors", that is, in a fixed place. To simplify as much as possible, we could say that Inside Sales is the person who carries out the sales activity using digital media. Inside Sales: what does it do? What activities are carried out by the internal sales department and what differentiates them from those of traditional sales? As we know, this professional figure is responsible for finding and following the customer during the purchasing phase, often physically reaching them on site; the Inside Sales team, on the other hand, uses digital tools , such as emails and video conferences, to get in touch with leads, but this should not be understood as a call center. Let's now see what tasks it carries out and for what purpose:
first of all, Inside Sales deals with prospect management, fundamental for lead generation; this includes actions such as setting appointments, making product presentations, dealing with the customer and stipulating contracts. Then we have customer service , which consists of assisting the customer and resolving problems related to the product, both in the purchase phase and when the contract is closed. Inside Sales also plays an important role in supporting salespeople in the field , with activities such as planning visits and closing cases more easily managed remotely. A final aspect is that of customer management , which includes all upsell and resell activities strictly linked to company turnover and which aim to improve customer satisfaction.